Need Help? We've Got You Covered!
At Guilds, we’re committed to providing you with a seamless and enjoyable experience. Browse through our FAQs for quick answers, or contact our support team for further assistance.
Shipping & Delivery
Below are some common questions about shipping, returns, and exchanges
What are your shipping options?
We offer standard and express shipping options. The availability and cost of each option will depend on your location and can be viewed during checkout.
How long does shipping take?
Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Delivery times may vary depending on your location.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to track your order.
Products & Compatibility
Common questions about the Altura Stand and Guilds Monitor Arm.
Will my monitor fit the Guilds Monitor Arm?
Yes.
The Guilds Monitor Arm supports most VESA-compatible monitors from 17" to 32".
Supported VESA mounting patterns:
- 75 × 75 mm
- 100 × 100 mm
If your monitor supports either VESA standard, it is compatible with the Guilds Monitor Arm.
Monitor not included.
Can I use the Altura Stand with or without the Guilds Monitor Arm?
Absolutely.
The Altura Stand is designed to adapt to your workspace and can be used with or without the Guilds Monitor Arm.
You can use it in several ways:
- With the Guilds Monitor Arm for a monitor-mounted setup.
- Without the Guilds Monitor Arm as a premium desk platform.
- With a laptop placed directly on top.
- With your own monitor arm.
- As part of a dual-monitor setup.
Whether you're gaming, working, creating, or studying, the Altura Stand is designed to grow with your setup.
Do I need the Guilds Monitor Arm to use the Altura Stand?
No.
The Altura Stand functions perfectly with or without the Guilds Monitor Arm.
Many users choose to use the stand as a desk platform for:
- Laptops
- Speakers
- Gaming consoles
- Keyboards and mice
- Charging stations
- Collectibles and display items
What features do I get even without the Guilds Monitor Arm?
The Altura Stand remains fully functional even without the monitor arm installed.
You'll still enjoy:
- Integrated USB Hub (1 × USB-C, 2 × USB 3.0)
- Customisable RGB Lighting
- Foldable Phone Stand
- Modular Headphone Stand
- Additional storage and display space
- Cleaner desk organisation
- Premium customisable finishes and designs
Features & Setup
Everything you need to know about setting up and using your Altura Stand.
Can I use my own monitor arm?
Yes.
The Altura Stand works alongside many existing monitor arm setups.
- Place the stand beneath your existing monitor arm.
- Position your monitor arm behind the stand.
- Use the Altura Stand as part of a single or dual-monitor setup.
Can I place a laptop on the Altura Stand?
Yes.
Many users use the Altura Stand as an elevated laptop platform, creating a cleaner workspace while providing easy access to USB ports, RGB lighting controls, phone stand, headphone stand, and additional storage space.
What ports are included?
The Altura Stand includes a built-in USB Hub.
Ports included:
- 1 × USB-C
- 2 × USB 3.0
Perfect for flash drives, wireless dongles, keyboards, mice, and charging devices.
What if I'm unsure whether my setup is compatible?
We're happy to help. Simply contact us with your monitor model, your current setup, and any accessories you plan to use. Our team will be happy to advise before you place your order.
Can I customise my Altura Stand?
Yes.
The Altura Stand is available in multiple finishes and Signature Edition designs, allowing you to create a setup that reflects your personality and style.
Because your desk should be more than functional—it should be Uniquely Yours.
What makes the Altura Stand different from a standard monitor riser?
Most monitor risers simply elevate your screen. The Altura Stand combines:
- Optional Monitor Arm Integration
- Integrated USB Hub
- Customisable RGB Lighting
- Foldable Phone Stand
- Modular Headphone Stand
- Storage and Display Space
- Premium Customisable Designs
- Workspace Organisation Features
How difficult is assembly?
Assembly typically takes 10–15 minutes. All required hardware and instructions are included. No specialised tools are required.
What is included in the box?
Every Altura Stand includes:
- Altura Stand Platform
- USB Hub
- RGB Lighting System
- Foldable Phone Stand
- Modular Headphone Stand
- Installation Hardware
- User Guide
If you select the Monitor Arm version, the Guilds Monitor Arm is also included.
Monitor, laptop, keyboard, mouse, speakers and accessories shown in images are not included.
Does the RGB lighting require software to stay on?
No.
Once your settings are saved, the RGB lighting will continue using your chosen configuration. Software is only needed when making changes to colours or effects.
Does the Altura Stand include RGB lighting?
Yes.
Every Altura Stand comes with integrated RGB lighting.
You can customise colours, lighting effects, brightness, and profiles using the Guilds software.
